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Privacy Policy.

How we collect, use, and protect your personal information.

Last updated: 25 May 2026

Berkem Brows ("we", "our", "us") respects your privacy and is committed to protecting your personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy explains what we collect, how we use it, and the choices you have.

1. Who we are

Berkem Brows is a beauty studio owned and operated by Kellen Berkembrock, ABN 31 705 741 306. The studio is located at Shop 308b/87 Griffith Street, Coolangatta QLD 4225. If you have any questions about this policy, please contact or call 0410 343 167.

2. What we collect

We collect personal information that is necessary to provide our services, including:

  • Contact details: name, phone number, email address, postcode.
  • Booking details: services booked, appointment dates, deposits, and payment information (processed by our booking platform GetTimely).
  • Health and skin information: relevant medical history, allergies, current medications, skin conditions, pregnancy or breastfeeding status, and any other information needed to perform a treatment safely.
  • Photographs: before, during, and after treatment photos for client records and (with separate written consent) for marketing.
  • Website data: if you visit our website, we may collect basic technical information such as your IP address, browser type, and pages visited, through standard analytics tools.

3. Why we collect it

We use your personal information to:

  • Provide the treatments you book and assess your suitability for cosmetic tattoo and other procedures.
  • Manage your appointments, deposits, payments, and refunds.
  • Send appointment confirmations, reminders, and aftercare instructions.
  • Keep accurate client records, as required for cosmetic tattoo and beauty service standards.
  • Reply to your enquiries and requests.
  • Improve our services and the content on our website.
  • Send marketing communications (only when you have opted in, and you can opt out at any time).

4. Who we share it with

We only share your personal information where it is necessary for the services we provide, where the law requires it, or where you have given us permission. This includes:

  • GetTimely: our booking and payment platform. Your name, contact details, and payment information are stored securely through their system.
  • Government or regulatory bodies: if we are legally required to disclose information (for example, in the case of a safety incident or audit).
  • Service providers: trusted third parties who help us run the business (such as accountants or IT support), strictly on a need-to-know basis.

We do not sell your personal information to third parties.

5. Photographs and marketing

We may take before, during, and after photographs of your treatment for client records. These photos remain private unless you sign a separate written consent giving us permission to use them on our website, social media, or other marketing material. You can withdraw your consent at any time by contacting us, and we will remove the photo from new material going forward (we cannot recall posts already shared by others).

6. How we protect your information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, and disclosure. Client records are stored securely (digital records in password-protected systems, paper records in a locked cabinet). Our booking platform, GetTimely, uses encrypted connections and complies with industry-standard data protection practices.

7. Your rights

You have the right to:

  • Ask what personal information we hold about you.
  • Request a copy of your records.
  • Ask us to correct any information that is wrong or out of date.
  • Ask us to delete your personal information, where we are not legally required to keep it.
  • Opt out of marketing communications at any time.
  • Make a complaint about how we have handled your information.

To exercise any of these rights, contact . We will respond within 30 days.

8. Cookies and third-party content

Our website uses minimal cookies. Some pages embed third-party content (such as Google Maps and Google Fonts) which may set their own cookies. You can block or delete cookies in your browser settings without affecting your ability to use the site.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

10. Contact and complaints

If you have a question or complaint about this policy or how we have handled your personal information, please contact us first at . If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.